Course Long Care

Get total cover for your laptop while you’re at university.
Course Long Care means just that: we’ll look after your computer, and make sure it’s working for you throughout your time at university. If you get your computer from us, this will be included as part of your DSA award.


If you have any issues with your device, call our helpdesk to connect with one of our professional engineers.

There are a number of ways our engineers can help you:

  • Phone in
  • Remote diagnostics and repair
  • Hardware fix

Software and hardware issues are all covered with our Course Long Cover. We also cover any warranty issues, so if your laptop is stolen or damaged, we are the only ones you’ll have to call.

Course Long Care

Your University safety net.

We provide you with a comprehensive, reliable and efficient support service that gives you a safety net throughout the entirety of your course.


Remote Fault Diagnosis and Repair

Over 90% of problems can be fixed remotely in under 1 hour.


Speedy Parts Replacement

We quickly replace damaged parts and install new parts at your preferred location.


Collect and Return Service

We organise a swift and secure collection service, providing our own packaging.


Courtesy Computer

We organise and deliver a full-spec courtesy computer so that you aren’t disadvantaged while your computer is being fixed.


Careful with Data

We deploy a military-grade data detection service for returning courtesy computers, so your files are secured.



Our insurance is provided by Specialty Risks Limited. Information about Specialty Risks and their insurance services can be found at

DSA Insurance - Key Facts

Item Included Excluded
Zero excess policy support-bulet
Accidental Damage, fire theft and malicious damage (3rd party) support-bulet
Theft from an unlocked / unsecured premises or vehicles support-bulet
If any item is lost or misplaced support-bulet
Full reinstatement of all hardware and software to at least the standard originally supplied support-bulet
Worldwide cover is provided as standard for 90 days in a 12 month period. support-bulet
Will not be limited to a single claim support-bulet

Please note the above matrix is a summary. Please see full policy details or a summary of the cover, alternatively please contact us.

If you received your equipment between 1st October 2018 and 31st July 2021 please click here for a copy of your policy terms and conditions and here for a summary of cover.

How to Claim

For equipment supplied before 1st October 2018, please call the main office number
0191 230 6680 or alternatively you can email us at

For equipment supplied from 1st October 2018 onwards please go to

Before any work is undertaken, you are responsible for ensuring that you contact the Claims Office for authorisation.

Exclusions and Restrictions:

  • Invate is not responsible for any loss of data whatsoever
  • Batteries are excluded from your policy
  • Equipment was being used by a third party
  • You have not taken reasonable care with your equipment
  • You have made changes to the recovery setup
  • If the equipment is stolen, Invate will provide loan equipment once a valid claim has been accepted and until the new equipment is available.

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