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Course Long Care

Get total cover for your laptop while you’re at university.
Course Long Care means just that: we’ll look after your computer, and make sure it’s working for you throughout your time at university. If you get your computer from us, this will be included as part of your DSA award.

Helpdesk

If you have any issues with your device, call our helpdesk to connect with one of our professional engineers.

There are a number of ways our engineers can help you:

  • Phone in
  • Remote diagnostics and repair
  • Hardware fix

Software and hardware issues are all covered with our Course Long Cover. We also cover any warranty issues, so if your laptop is stolen or damaged, we are the only ones you’ll have to call.

Didn’t get a computer from Invate?

Don’t worry, you can still get course long support through us… and it’s still free! Speak to us when placing your order and we’ll organise it for you.

View our insurance and warranty products.

Course Long Care

Your University safety net.

We provide you with a comprehensive, reliable and efficient support service that gives you a safety net throughout the entirety of your course.

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Remote Fault Diagnosis and Repair

Over 90% of problems can be fixed remotely in under 1 hour.

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Speedy Parts Replacement

We quickly replace damaged parts and install new parts at your preferred location.

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Collect and Return Service

We organise a swift and secure collection service, providing our own packaging.

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Courtesy Computer

We organise and deliver a full-spec courtesy computer so that you aren’t disadvantaged while your computer is being fixed.

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Careful with Data

We deploy a military-grade data detection service for returning courtesy computers, so your files are secured.

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Insurance

Insurance from Invate provides the best care that covers a range of incidents such as theft and accidental damage. We will work with you to recover or replace your device if anything unfortunate was to happen.

Insurance with Invate

DSA Insurance - Key Facts

Item Included Excluded
Zero excess policy support-bulet
Accidental Damage, fire theft and malicious damage (3rd party) support-bulet
Theft from an unlocked / unsecured premises or vehicles support-bulet
If any item is lost or misplaced support-bulet
Full reinstatement of all hardware and software to at least the standard originally supplied support-bulet
Worldwide cover can be provided if requested support-bulet
Will not be limited to a single claim support-bulet

Please note the above matrix is a summary. Please see full policy details, alternatively please contact us.

How to Claim

In the event that you need to make a claim, please call the main office number
0191 230 6680 or alternatively you can email us at info@invate.co.uk

Before any work is undertaken, you are responsible for ensuring that you contact the Claims Office for authorisation.

Exclusions and Restrictions:

  • Invate is not responsible for any loss of data whatsoever
  • Batteries are excluded from your policy
  • Equipment was being used by a third party
  • You have not taken reasonable care with your equipment
  • You have made changes to the recovery setup
  • If the equipment is stolen, Invate will provide loan equipment once a valid claim has been accepted and until the new equipment is available.

We are members of

  • DSA-QAG - Disabled Students Allowance - Quality Assurance Group
  • 2 Ticks - Positive About Disability
  • BATA - British Assistive Technology Association

We are partners in

  • Olympus
  • Dragon NaturallySpeaking
  • ClaroRead
  • TextHelp
  • Microsoft